Receptionist — Patient Experience & Revenue Operations

Covenant Clinics has been the first and most trusted urgent care provider in Las Cruces for twenty years. Every patient who walks through our doors or calls our phone line forms their impression of this clinic in the first thirty seconds. That impression is yours to create. You are not answering phones and filing paperwork. You are running the patient experience from the moment they arrive to the moment they leave, and you are ensuring that every encounter translates into a clean insurance claim that actually gets paid.

Here is the reality most clinics will not tell you: the front desk determines revenue. Every error in a patient's demographic data, every missed insurance verification, every uncollected co-pay creates a denied claim that the clinic may never recover. At Covenant, we treat the receptionist role with the seriousness it deserves. You are not support staff. You are revenue operations. The accuracy of your work directly determines whether the providers who see patients actually get compensated for their care.

Our clinic runs on a proprietary technology platform called Portal. It handles digital check-in, lobby displays, and real-time patient flow. You will manage multi-channel communication every day: walk-ins arriving at the front desk, phone calls, online scheduling requests, and patient portal messages. This is a fast-paced, high-volume environment where you are coordinating all of it simultaneously.

Patient satisfaction is not abstract here. It is measured. Your interactions directly influence our Google Reviews and online reputation, and we track it. We also pay for it: Quarterly performance bonuses are tied to patient satisfaction metrics. When patients have a great experience, you benefit directly.

Scheduling That Works for You

Our clinic operates 8 AM to 8 PM, seven days a week. We offer flexible shift structures: full twelve-hour shifts and potential half-day options based on clinic needs, or a mixed schedule. You choose the structure that fits your life. What we require is dependability. When you are here, you are fully present. When you commit to a shift, you show up.

Growth Paths

This role is not a dead end. Clear advancement tracks include promotion to lead receptionist with supervisory responsibilities, cross-training in medical assisting for clinical skill development, and transition into billing coordination for those who want to go deeper into revenue cycle management. As we launch our behavioral health program, we are creating a dedicated behavioral health front desk role — a growth path for team members who excel in managing sensitive patient interactions and complex scheduling workflows.

What You Will Actually Do

• Greet every patient warmly — in person and on the phone. You set the tone for the entire visit
• Verify insurance eligibility and benefits (VOB) at scheduling and again at check-in
• Collect co-pays, deductibles, and patient balances at time of service
• Enter accurate demographic and insurance information for clean claim submission
• Manage the clinic schedule: coordinate walk-ins with online appointments, balance provider availability
• Answer phone calls, return messages, and manage patient inquiries promptly
• Monitor the waiting area for patient comfort and facility security
• Coordinate specialist referrals and follow-up scheduling
• Manage multi-channel patient communication: phone, walk-in, online scheduling, patient portal
• Support Google Review workflow — follow up with patients on satisfaction

Compensation

Competitive hourly compensation. Quarterly performance bonuses. Flexible scheduling options. Clear pathways for advancement and cross-training.

Required Qualifications

• Previous experience in a medical office or healthcare front desk setting
• Insurance verification and VOB (Verification of Benefits) knowledge
• Strong communication skills in English — clear, professional, patient-facing
• Proficiency with electronic health record systems and scheduling software
• Typing proficiency and attention to detail in data entry
• Understanding of co-pay collection and basic revenue cycle concepts
• Dependable attendance and flexibility to work shifts within clinic hours (8 AM - 8 PM), including full twelve-hour shifts as needed

Preferred Qualifications

• CMAA (Certified Medical Administrative Assistant) from NHA
• CEHRS (Certified Electronic Health Records Specialist) from NHA
• Bilingual fluency in English and Spanish (strongly preferred)
• Experience with prior authorization workflows
• Familiarity with urgent care or high-volume clinic environments
• Customer service background (hospitality, retail, or similar)
• Basic understanding of HIPAA compliance

About Covenant Clinics

Covenant Clinics has been part of Las Cruces since 2006. We were the first urgent care in the region, and twenty years later, we are still the name people trust when they need care today — not next week. Our team is small, tight-knit, and accountable. Everyone here carries real responsibility because that is how you deliver care that people actually remember.

We are part of Arcs Health, a healthcare organization growing across New Mexico, Texas, Florida, and Tennessee. We are building proprietary clinical tools (Arcs Portal) alongside industry-standard systems to create workflows designed for how urgent care actually works. Our clinical model brings urgent care, primary care, behavioral health, telemedicine, and pediatrics under one roof. We hire people who take ownership, treat patients like family, and want to be part of something that is growing.

Location: 3961 E Lohman Ave, Suite 34, Las Cruces, NM 88011
Schedule: Full-time, flexible scheduling. twelve-hour shifts with potential half-day options based on clinic needs. Clinic hours 8:00 AM - 8:00 PM, 7 days a week.
Work Location: In person

To inquire about this position:

Lorraine Perez, Office Manager
(575) 556-0200
lorraine.perez@covenantclinics.com