Overview

Covenant Clinics ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect information when you use our services and website.

Information We Collect

We collect information you provide directly to us, including:

• Name, phone number, email address, and date of birth
• Insurance information and payment details
• Medical history and health information (protected under HIPAA)
• Appointment preferences and visit history

Text Messaging and SMS Communications

When you save your spot online or provide your phone number for appointment booking:

• You consent to receive automated text messages from Covenant Clinics
• We use your phone number ONLY for healthcare-related communications including:
  • Appointment confirmations and reminders
  • Wait time updates
  • Post-visit follow-up care messages
  • Patient satisfaction surveys
  • Important clinic updates

Your Mobile Information Protection:

• We DO NOT sell, rent, or share your mobile phone number with third parties for marketing purposes
• We DO NOT share your mobile information with affiliates for promotional purposes
• Your phone number is used exclusively for patient care communications
• Mobile information is protected with the same security as all patient health information

Opt-Out Rights:

• You may opt-out of text messages at any time by replying STOP to any message
• Opting out of texts does not affect your ability to receive medical care
• Message frequency varies based on your appointments
• Message and data rates may apply

How We Use Your Information

We use your information to:

• Provide medical services and coordinate your care
• Process payments and verify insurance
• Communicate about your appointments and follow-up care
• Send patient satisfaction surveys to improve our services
• Comply with legal and regulatory requirements

Information Sharing

We may share your information with:

• Healthcare providers involved in your care
• Insurance companies for billing purposes
• Service providers who help us operate our clinic (under strict confidentiality)
• Government agencies as required by law

We never share your personal or mobile information for marketing purposes.

Data Security

We implement appropriate security measures to protect your information, including:

• Secure storage of all patient records
• Encrypted communications
• Limited access to authorized personnel only
• Compliance with HIPAA regulations

Your Rights

You have the right to:

• Access your personal information
• Request corrections to your records
• Opt-out of text communications
• Request restrictions on certain uses of your information

Children's Privacy

We do not knowingly collect information from children under 13 without parental consent.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the effective date.

Contact Us

For questions about this Privacy Policy or your information:

Covenant Clinics

3961 E Lohman Ave, Ste 34 Las Cruces, NM 88011

Phone: 575-556-0200

HIPAA Notice

Your medical information is also protected under HIPAA. Please see our separate Notice of Privacy Practices for details about how we use and disclose protected health information.

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